If you have any problems or queries you can contact us using the following methods.
Answer: All dispatch and shipping times vary per product. We recommend you read the product description to find out timescales involved. Some products have to be sent to us from our storage warehouse and can take 24 hours to reach us, we then ship your order out the moment we recieve it. This delay is known as the \"despatch time\".Do you have a certain hair colour?
Depending where you live in the world will also affect delivery times. If you require a product urgently we always recommend choosing \"Premium Recorded Delivery\". Several other factors can affect the delivery times, including postal strikes, bank holidays, post going missing in the Royal Mail system, mis-directed mail, ordering on a weekend (orders placed on a weekend are shipped out on a monday). Please always allow up to at least 5 days for your product to arrive. In the mean time you can still track the status of your order using our track & trace system, if you were to ring us, this is all we could do at our end. Click here to track your order.
13 Enterprise Court
Seaham Grange Ind. Est
Seaham, County Durham
SR7 0PS, United Kingdom
Telephone Sales 9am-5.30pm UK GMT
UK Sales Order Line: 0191 521 3311
International Sales: +44 191 521 3311