FAQ - Frequently Asked Questions |
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| How much is shipping? |
| Shipping is calculated by the website and it goes on weight and size of an order,
if you put your products in your basket it will give you the exact shipping costs before you proceed to pay. |
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| How do I know if a product is in stock? |
| All items listed are in stock, and our stock is updated every couple of
days to ensure they are as as accurate as possible. Occasionally a product may go out of stock before a page is updated
- if this occurs, we will e-mail you to notify you of the unavailable item, and you will not be charged for it. |
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| Do you deliver Worldwide? |
| YES! We deliver parcels all over the globe. The cost of shipping is displayed on
the checkout shipping page and you can view this before you commit to buy. |
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| How do I pay for items online? |
| Simply add the items you want to your shopping cart and then go to the checkout,
following the online instructions. We accept all major credit & debit cards, PayPal, plus other means of payment. |
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| What forms of payment do you accept? |
| When you proceed to the check out you will be presented with a list of different
payment options we provide. Such as, Debit/Credit Cards (Visa, Delta, Visa Electron, Switch, Mastercard, Solo, Maestro, JCB, Amex).
We also accept Cheques, Postal Orders & PayPal. |
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| How long do you take to despatch an order? |
| Generally if we receive an order by 4pm we will dispatch it on the same day. |
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| If I order from outside the UK, will I pay customs charges? |
| If you are ordering from within EU Europe, you will pay no customs
charges. Most other countries allow small packages to be delivered without charge, but some charge customs duty - please contact
your national customs office regarding this subject, as the customer (not us) are always liable for any such charges. |
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| How long will my order take to arrive? |
Depending on your location, orders take varying times to arrive. Average
delivery times are as follows:
UK: 1-4 days
Europe & Worldwide: 4-14 days
Please refer to our shipping page for further info. |
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| What if I receive a faulty product? |
| We will replace any faulty item free of charge. Please contact
us by email first.
We will require you to return the faulty item(s). Please do
not return faulty items to us without contacting us first. |
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| I am ordering from outside the UK and have received only part
of my order - why is this? |
| Due to Courier weight limits, we sometimes split larger orders
into separate packages. Often they will arrive simultaneously, but sometimes the second package will arrive
a few days later. If the order is split in this way, we mark the invoice "Parcel 1 Of 2" to show that the order has been
split. |
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| Can I add items to an order I have already placed? |
| As we despatch orders very quickly, unfortunately it is not possible
to add to an existing order. If you require further items, you must place a new order via the shopping cart. |
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| Is your website safe & secure with my personal details? |
| YES. We use an encrypted shopping server online to ensure all the
details transmitted within our secure area are safe & secure.
We do not disclose any personal information to anyone else.
If using a credit or debit card your payment will be dealt with
by Paypal or The Royal Bank of Scotland, the Worlds leading secure payment company.
Check out their websites for more information www.paypal.com & Streamline |
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| Can you deliver to my work address or Friends house? |
| For your first order we must deliver to the billing address, this is for Anti-Fraud purposes.
After your first order, we can deliver to any address you specify, you can choose during the checkout process. |
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| Do you deliver "next day"? |
| Royal Mail endeavour to deliver 95% of all parcels by first
class mail the next working day using its standard service. However you can use the Royal Mail "Special Delivery" option
for guaranteed next day delivery. However you must place your order by 4pm between Mon-Thur, to receive it "next day". |
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| Do you have an online sales & return procedure? |
| Yes. We adhere to all UK trading laws and offer a safe & reliable
service. We want you to be happy with your shopping experience whilst using
www.buyhair.co.uk at all times. Customer satisfaction is our priority,
if you are not happy with any aspect of your dealing with us let us know by emailing us. |
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| Can I order by telephone or fax? |
| Sorry but we do not accept orders by telephone.
Because we are an online retailer all details must be input and payments must be taken by our online system,
so if you were to phone in your order, we would only have to input all of your details and take payment through the
website anyway, so it would save alot of time and our resources if you placed the order yourself via the website. |
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| How do I know you have received my order? |
| We send an e-mail confirmation of each order, stating the items
ordered and the total cost. This email confirms your card payment went through ok. If you did not receive an email,
please contact us and we will confirm everything for you. |
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Sleek Crazy4Curls LA Weave
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Duo Ceramic Heat Straightening Brush
Balmain Hair Care Kit
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Gloss Serum 30ml
Kanekalon Jumbo Braid Hair Extensions - 340 Dark Copper
LA Trend Kanekalon Jumbo Braid Hair - Blue
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Liquid Gold Bond Glue Remover
Hair Extensions Leave In Conditioner Spray 250ml
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